Participant Navigator

Job Title: Participant Navigator

Supervisor: Director of Participant Engagement and Outreach

FLSA: Non-Exempt

Department: Education and Enrichment

Date of Posting: June 2021

Job Summary:

ASB is seeking a Participant Navigator who serves as a single point of contact and gatekeeper for referring organizations, participants, and students to ASB programs. Provide direct participant assistance with accessing internal and external resources. The incumbent must be able to perform the following essential functions:

Essential Functions:

  • Assist participants in understanding the resources available including informing eligible participants about education and enrichment programs and facilitated groups
  • Serve as a direct link between participants and external partnering organizations
  • Facilitate appointments for consults and support services within established service standards, including instructors, group facilitators, and enrichment programs
  • In collaboration with Director of Development and Learning, coordinate goal development and management to be used by instructors and group facilitators
  • Follow participants through the care continuum
  • Work with Education and Enrichment staff and others to collect data, track outcomes, and support strategic planning processes
  • Provide follow up and assessment of participant from initial intake through successful attainment of goals; review and develop plans for improvement in collaboration with Director of Learning and Development
  • Deliver quarterly report card to Director of Learning and Development, Director of Participant Engagement and Outreach, and Chief Program Officer which demonstrates outcomes and performance improvement activities
  • Adhere to established productivity benchmarks
  • Act professionally at all times as a representative of ASB, demonstrated by interacting positively with ASB Staff, program participants, volunteers, Board Members, organizational partners, and guests
  • Completion of work in a timely and high-quality manner, meeting established deadlines and sensitive to the needs of the ASB targeted population
  • Build and maintain internal and external stakeholder relationships
  • Provide excellent customer service
  • Perform special projects and other duties as assigned

Supervisory Responsibilities:

  • This position has no direct reports

Key Performance Expectations:

  • Treats all individuals with courtesy and respect at all times
  • Establishes and maintains good working relationships and partnerships
  • Is open to differences, ideas and suggestions
  • Communicates effectively
  • Makes and keeps commitments
  • Adheres to established policies and procedures
  • Does not participate in non-productive activities or conversations

Qualifications:

  • Bachelor’s degree in Social Work or related field required, Master’s degree preferred
  • Experience with customer service concepts and methods for service improvement preferred
  • Experience working in the disability community, healthcare setting, or related field
  • Experience working with vulnerable population
  • Familiar with resources in the Philadelphia area preferred
  • Experience using a database to record and organize participant information. Salesforce experience preferred.

ASB’s Person-Centered Focus:

We believe all individuals participating in ASB programming should take part in the development of personal goals tailored to how they wish to live and function with the level of vision they possess. Participants should be supported to learn new skills to help achieve their goals based on the best practices instituted and approved by ASB.

ASB is an Equal Opportunity Employer:

ASB is an equal opportunity employer committed to hiring and professional development practices that embrace the principles of equity, fairness, and inclusion in order to build a diverse staff and support a diverse community.

How to Apply:

To apply to this role, please email your resume and cover letter to Alexis Jones, Director of Participant Engagement and Outreach, at ajones@asb.org by August 13, 2021.